What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot log in

    Asked by Michael Madl  on March 10, 2015 at 07:00 PM

    Hi! Tried to log in and could not.  The password reset is also not working for some reason = tried 2 different browsers.  Any chance someone can help?

    cannot log in different bounce list blocked forgot password
  • Profile Image
    JotForm Support

    Answered by jonathan on March 10, 2015 at 08:10 PM

    Hi Michael,

    I found your email account in the bounce list. This was the reason you could not reset the password via the email.

    I have now removed your email account from the blocked list.

    Please retry again resetting the password using the 'Forgot Password' link in the login page at https://www.jotform.com/login

     

    Let us know if you are still having issue with your account.

    Thanks.