Created form but submit button does not take user to paypal for payment. What am I missing?

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    Asked on March 10, 2015 at 08:36 PM

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    Answered on March 11, 2015 at 03:17 AM

    Hello sgraces,

    I did check your form and did not find any issue with the PayPal question you have added. When i sent a test submission, it did redirect to the PayPal checkout page correctly. Please check the screenshot below:


    Please be noted that you have one free product added in your PayPal payment question. Please check the screenshot below:


    If the free product is selected, there is no payment to be received and hence it will not redirect to PayPal check out page. 

    Have you embedded your form in your web page where it is not working? Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!