What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Created form but submit button does not take user to paypal for payment. What am I missing?

    Asked by sgraces on March 10, 2015 at 08:36 PM


    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 11, 2015 at 03:17 AM

    Hello sgraces,

    I did check your form and did not find any issue with the PayPal question you have added. When i sent a test submission, it did redirect to the PayPal checkout page correctly. Please check the screenshot below:


    Please be noted that you have one free product added in your PayPal payment question. Please check the screenshot below:


    If the free product is selected, there is no payment to be received and hence it will not redirect to PayPal check out page. 

    Have you embedded your form in your web page where it is not working? Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!