What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data Warehousing

    Asked by Brendon Irwin  on March 11, 2015 at 11:35 AM

    Hi there,

     

    I'm emailing on behalf of Wilfrid Laurier University. We're currently investigating a form building tool and I came across yours. Given our data housing  policy at the university, I was hoping you could answer a few questions.

     

    Where is the data warehoused - US or Canada? If the data is stored in the US is there an option to have an "in-house" copy of Jot Form.

     

    With regards to the data - is the data encrypted? (In database) or only encrypted via SSL during transmission.

     

    Many thanks!

     

    Brendon

    form building thanks tool and
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    Answered by Brendon Irwin  on March 11, 2015 at 11:41 AM

    I found the "as-is" version for sale on the site. Sorry about that - but does the "As-is" version support encrypting data in the database?

     

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    JotForm Support

    Answered by david on March 11, 2015 at 12:23 PM

    Hi,

    JotForm data centers are located in the US and Germany. We have 2 data centers in the US (Texas and Virginia) and 1 data center in Germany.  All data is replicated across all 3 locations for backup purposes.  Data can be transmitted via SSL:

    http://www.jotform.com/help/63-How-can-I-receive-SSL-Submissions

    However the data is stored unencrypted in plain text.  Here is a bit more information about collecting sensitive data with your forms:

    http://www.jotform.com/answers/333046-is-JotForm-HIPAA-Compliant

    Neither version of JotForm supports encryption of the stored data.  Though the application version can be customized to do so, it would be up to you to implement it.

    If you have any further questions, let us know and we will be happy to help.