Error "Unable to get the size of the image" when trying to create a PDF form

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    bhds
    Asked on March 11, 2015 at 01:05 PM

    I need to create a PDF version of one of our forms, but when I used the "Create PDF Form" option I got the following error message:

    TCPDF ERROR: [Image] Unable to get the size of the image: /tmp/43273828072962-92.png

    Please would you fix this problem so that I can create the PDF that I need?

    Thank you.

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    Ben
    Answered on March 11, 2015 at 01:41 PM

    I see what you mean. I was able to recreate the issue with your jotform and its clone.

    I will raise this to our developers to explore and see what might be the reason for this.

    Once they resolve the issue they will update you about it through this thread.

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    mustafa
    Answered on March 12, 2015 at 05:18 AM

    Hi,

    The error you mentioned was fixed and i could create pdf of your form, thanks for the heads up. 

    Still when i created pdf of your form i could not see submit button. If you do not need your pdf to be submitted it seems perfect, otherwise i am still working on it.

    Kindest regards.

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    mustafa
    Answered on March 25, 2015 at 08:50 AM

    Hi,

    We have made several improvements on PDF forms lately. I tested your form and your PDF form has these problems; some fields do not fit into PDF and it was not submitting. We solved all these issues and it is working very well now. You can see that when you re-create your PDF form. Thanks for your patience.

     

    Kindest regards.