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    Not all uploaded documents get shown in emails - only one even if multiple were uploaded

    Asked by Bioniclt on March 11, 2015 at 01:57 PM

    Hello again,

    Everything has been running smoothy but I have ran into another problem. It may be on all of the forms but I had a customer attach 2 documents and only 1 showed up in the "Color Form". It recently been happening and I do not know why. I tried it myself and attached 3 and only 1 showed up.


    Thank you.

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    Answered by Ben on March 11, 2015 at 02:07 PM

    I believe Devin that this is the jotform that you are talking about: http://www.jotform.us/form/40396636282157

    Could you please tell us what are the submissions missing files?

    I took a look at it and it seems to show multiple files being added to it as well.

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    Answered by Bioniclt on March 11, 2015 at 02:49 PM

    Yes that is it. A few of our customers lately have been adding multiple files (Which I have 3 files that can be attached) They have sent 2 or 3 but we only would receive 1 file. I filled out the form myself and attached 3 documents and only the first document showed up in our email, not all 3.

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    Answered by Ben on March 11, 2015 at 02:57 PM

    Oh, OK. I understand. The issue is with the emails, not with entire jotform.

    I was under the impression that you can not get to them at all and I was able to see them in your Submission Panel.

    I now see the issue. Your email shows this:

    As you can see it has {file1} tag which creates the link to the document of the first file upload field.

    To see the other fields you should add the {file2} and {file3} tags to the place where you want the links to be shown to you.

    Do let us know how it goes.

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    Answered by Bioniclt on April 27, 2015 at 01:46 PM

    Thank you. That has solved the problem.

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    Answered by Ben on April 27, 2015 at 02:01 PM

    Great to hear that and thank you for the update.

    Do let us know if there is anything else that we can assist you with.

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    JotForm Support

    Answered by Charlie on June 29, 2016 at 09:45 AM


    We are pleased to inform you that you can now have the file uploads as attachments in your email alerts. You can learn more about it on this blog post https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments  

    We hope you will like it.

    Thank you.