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BionicltAsked on March 11, 2015 at 1:57 PM
Hello again,
Everything has been running smoothy but I have ran into another problem. It may be on all of the forms but I had a customer attach 2 documents and only 1 showed up in the "Color Form". It recently been happening and I do not know why. I tried it myself and attached 3 and only 1 showed up.
Thank you.
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BenReplied on March 11, 2015 at 2:07 PM
I believe Devin that this is the jotform that you are talking about: http://www.jotform.us/form/40396636282157
Could you please tell us what are the submissions missing files?
I took a look at it and it seems to show multiple files being added to it as well.
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BionicltReplied on March 11, 2015 at 2:49 PM
Yes that is it. A few of our customers lately have been adding multiple files (Which I have 3 files that can be attached) They have sent 2 or 3 but we only would receive 1 file. I filled out the form myself and attached 3 documents and only the first document showed up in our email, not all 3.
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BenReplied on March 11, 2015 at 2:57 PM
Oh, OK. I understand. The issue is with the emails, not with entire jotform.
I was under the impression that you can not get to them at all and I was able to see them in your Submission Panel.
I now see the issue. Your email shows this:
As you can see it has {file1} tag which creates the link to the document of the first file upload field.
To see the other fields you should add the {file2} and {file3} tags to the place where you want the links to be shown to you.
Do let us know how it goes.
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BionicltReplied on April 27, 2015 at 1:46 PM
Thank you. That has solved the problem.
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BenReplied on April 27, 2015 at 2:01 PM
Great to hear that and thank you for the update.
Do let us know if there is anything else that we can assist you with.
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CharlieReplied on June 29, 2016 at 9:45 AM
Hi,
We are pleased to inform you that you can now have the file uploads as attachments in your email alerts. You can learn more about it on this blog post https://www.jotform.com/blog/223-New-Feature-Get-Uploaded-Files-as-Email-Attachments
We hope you will like it.
Thank you.