What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Having trouble logging in to JotForm using Chrome

    Asked by selvecchio85 on March 11, 2015 at 04:20 PM

    Within the last 2-3 weeks I can no longer get the menu items such as Support or Login to work in Chrome, I have to now only access jotforms from Firefox or IE {cringe}. Has something change on the Jotform side that is now causing an issue or are you aware of any changes with Chrome updates that would cause this?

    Current Chrome Version:

    41.0.2272.89 m (64-bit)

  • Profile Image

    Answered by Ben on March 11, 2015 at 05:05 PM

    I have just checked with my colleagues and no one can recreate the issue not even with the exact same version of Chrome.

    It did happen to me that I was not able to log in at one point using FireFox, but it was working properly right after I cleared my Browser Cache, which might be causing the issues for you as well.

    You can see how to do that here: 15 Ways to Clear Your Browser's Cache - wikiHow

    Now do let us know if by some chance it does not happen to work even after clearing the cache, in which case I would suggest going to our login page since it does not load the form builder code as well. This is the link to our login page: www.jotform.com/login/

    Do let us know how it goes.