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    Mailchimp Integration: Contacts are not being added to groups

    Asked by Russ563 on March 11, 2015 at 11:45 PM

    Here is my objective: I want to make check boxes required answers.

    If I make a question in Mailchimp a check box, it becomes a group, which on their forms can't be a required answer without a paid account AND some programming.

    I can make the check box question required in Jotform, but the answers are not transferring to the Mailchimp groups.
    Not even the one group I associated the form with!?! (I did read someplace on your forum that group questions don't transfer)


    I did read this

    This seems like my problem.

    Also, the phone number didn't import correctly, it looks like: ((xxx) xxx) xxxx-
    Page URL:

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    Answered by raul on March 12, 2015 at 09:40 AM

    I'm not sure if I understand your inquiry correctly.

    Did you create groups in your MailChimp List and want to add your submitters to each corresponding group based on the selection they made on the form? Or you meant something different?

    If so, please let me do some tests on my side to better understand what you want to accomplish.

    Please let us know if you meant something else.
    Thank you.

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    Answered by raul on March 12, 2015 at 09:44 AM

    I forgot to mention that I've moved your inquiry regarding the phone number to a separate thread so we can address it properly. You will be answered here: http://www.jotform.com/answers/531721

    Thank you.

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    Answered by Russ563 on March 12, 2015 at 10:44 AM

    Yes, I have 3 groups in Mailchimp and all fields imported to Mailchimp except the 3 groups.


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    Answered by raul on March 12, 2015 at 11:56 AM

    Ok, please allow me some time to make tests on my side, to see if I'm able to reproduce the issue and will get back to you later.

    Thank you.

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    Answered by raul on March 12, 2015 at 01:53 PM

    I've finished my tests and was able to reproduce the issue. Therefore, I'm sending this to our back end team so they can check it out.

    Please allow some time for them to evaluate it and you'll be notified here once they have a response for you.

    Thank you.

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    Answered by Russ563 on March 12, 2015 at 08:22 PM

    So you're telling me that groups should transfer from Jotform to Mailchimp?

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    JotForm Support

    Answered by ashwin_d on March 13, 2015 at 03:46 AM

    Hello Russ563,

    As per my colleague's test, the contacts are added to the list but not to the groups. He has already reported this issue to our back end team. We will get back to you as soon as we have any update form them.

    Thank you!

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    Answered by Russ563 on March 21, 2015 at 06:39 PM

    Any update?

    Or am I asking too soon, how long does this type of thing take?


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    Answered by Ben on March 22, 2015 at 06:16 AM

    This is more as a feature than a bug, so it might take a bit longer to implement, but I see it marked as important so it will most likely be added. Time frame however is something that we can not give you at this time as it depends on several factors, but in the mean time I would suggest trying Zapier instead.


    You will see one of the zaps mentioning this: "Jotform to Mailchimp Group maping", but I would go over all of them to see which one provides you with what you are looking for to achieve.

    You can see how to use Zapier on jotform by following this guide: JotForm is now on Zapier: Send Your Form Data to 100+ Web Services

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    Answered by optimize on November 02, 2015 at 12:28 AM

    not sure how this is a "feature"... the mailchimp api integration SAYS you can select the GROUPS to which your contacts should be added... 

    and it doesn't work. 

    i think, specifically, it doesn't work for EXISTING contacts IN mailchimp... it updates their FIELDS but not their GROUPS (check boxes generally, as opposed to text fields in mailchimp)

    This is a basic requirement ... 

    i've just run a big promotion, expecting it to work, only to have to keep an eye on the form submissions every couple hours and manually update every single submission in mailchimp except the one who was brand new via the jotform submission.


    does that help?

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    JotForm Support

    Answered by ashwin_d on November 02, 2015 at 04:56 AM

    Hello optimize,

    Well I agree with you. Currently, the MailChimp integration adds the contacts only to MailChimp lists but not groups. This is already reported to our back end team. Though we cannot provide an ETA on this but we will update you as soon as we have any update from them.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on January 05, 2016 at 07:09 AM


    Sorry for the very late response. We have started working on your ticket, but were unfortunately unable to reproduce the issue.

    Can you please let us know if you're still having the problem you have described on your original posting?

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    Answered by doranna on February 28, 2017 at 12:07 PM

    I'm not Russ, but I came here looking for answers because I have the same problem, and I'm really angry at how much of my time I've used to troubleshoot this when I see it's been a known issue for nearly a year.  Grumble.
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    JotForm Support

    Answered by ashwin_d on February 28, 2017 at 01:13 PM

    Hello doranna,

    This is a very old thread. I have moved your question to a new thread so that we can address your issue separately. You will be answered in the following thread:  https://www.jotform.com/answers/1078087

    Thank you!