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    Form translations: why are they not working? Please help.

    Asked by paulpacey27 on March 12, 2015 at 10:09 AM

    Hello. There seems to be a problem with form translations that does not make any sense. Please help if you can.

    I go to:

    Set up and Embed > Preferences > Advanced Settings > Languages > Edit Form Languages > Choose Language > Edit > (I then make all my translations for ALL fields) > Save 

    I then get the pop-up that says "There are untranslated fields on your form. Do you want to go back and translate or ignore this warning?"

    I select "Ignore this warning" (Strange though, since all the translations have been made).

    I then close the Preference Box, go back to my form, open it in a preview. None but 2 (?) translations appear, and when I go back to re-edit in Advanced Settings, all of my previous translations are once again gone.

    I repeat. Same result.

    By all accounts it should be working but there appears to be a bug I can't work out.

    Any help would be extremely appreciated. This form should go live in 18 hours.

    Thank you,

    Paul Pacey

    Page URL:
    http://form.jotformpro.com/form/50082599311959?

    translations problem style size
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 12, 2015 at 11:37 AM

    Very sorry about this. The problem it's been already escalated and it's been taken care of by one of our developers. Hopefully this will be solved soon.

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    Answered by paulpacey27 on March 12, 2015 at 11:47 AM

    Many thanks for your reply Jeanette considering how many emails you must get.

    By "soon", do you mean in the coming days, weeks, hours?

    I only ask because, if it's not something that can be fixed before the form launches tomorrow, I just need to know if I should eliminate the Language option all together, or whether there is hope to get it working or not.

    Thanks again for your reply,

    Paul

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    Answered by Sean on March 12, 2015 at 12:53 PM

    Hello Paul

    Sorry to say but we can not say for sure when this issue will be addressed. I can see that your ticket status is currently set to urgent which means our assigned developer is looking into fixing this issue soon if not currently. 

    If needed you can exclude the language translation feature until the issue is being addressed by our developers if we have not resolved it in time. Sorry for any inconvenience caused and I hope that there is an update provided soon.


    Regards

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    Answered by paulpacey27 on March 12, 2015 at 01:10 PM

    OK, at least thanks for the reply Sean.

    I think the Translate feature will be extremely useful to my business when it's functional and I look forward to being able to use it in the future.

    Cheers,

    Paul

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    Answered by Sean on March 12, 2015 at 02:18 PM

    I understand. I am sure our developers will rectify this in due time.

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    Answered by paulpacey27 on March 18, 2015 at 02:47 PM

    THANK YOU THANK YOU!!!! This is awesome. You have no idea how much this helps my business.

    I have tried the fix, and everything works great, except I have still found a couple bugs that I have highlighted in the screenshot. 

    Specifically, even though I have translated the text in the shopping cart, it still appears untranslated. Also, there is not even the option of translating the "Print" button. 

    Just letting you know, more than I am complaining.

    Thanks again,

    Paul

     

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    JotForm Support Manager

    Answered by Jeanette on March 18, 2015 at 05:17 PM

    Unfortunately, products cannot be translated as for the moment, in that case you might need to make a different form showing the payment integration in another language , so upon submitting the other language form, it should redirect the user to the payment form. Please let me know if you are interested in this workaround and we will be happy to assist you.