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    Form is not redirecting to the custom thank you page URL.

    Asked by RobertStewart on March 12, 2015 at 11:22 AM

    There are 3 problems:

    1. I created a upload image form. I want the customer to upload their photo and then be directed back to my thank you page on my website. This is not happening now it!  It was doing this in the past but not now???  

    2. When I tested a photo (file) upload it did not let me know by sending me a notice to my email addresses.

    3. I have an upload form that I created for my iPhone version of my site. It does fill the area of the screen.

    It's TOO SMALL. You have to enlarge it with your fingers to even see the info panels.  I thought these were responsive web forms. They do not fill the iPhone screen. 

    Please see "upload photo" on my web site and mobile version if you can 


    Bob Stewart


    Page URL:

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    JotForm Support

    Answered by ashwin_d on March 12, 2015 at 12:39 PM

    Hello Bob,

    I did test your form which you have embedded in your web page and it seems to work as expected. When I sent a test submission, I was correctly redirect to the custom thank you URL you have set in your form. Please check the screenshot below:


    As we cannot answer multiple questions in one thread, I have moved your other 2 questions to separate threads and you will be answered here:

    Question #2:  https://www.jotform.com/answers/531915 

    Question #3: https://www.jotform.com/answers/531918 

    Thank you!