How do I remove the Captcha from the form?

  • Adam Visser
    Asked on July 11, 2023 at 10:17 PM

    Hi, I haven't asked for a captcha, but now one appears every time someone tries to submit a form. How can I remove this requirement?

  • Sweta JotForm Support
    Replied on July 12, 2023 at 3:55 AM

    Hi Adam,

    Thank you for reaching out to Jotform Support. We utilize reCaptcha to reduce the possibility of your form receiving spam submissions. The Captcha is asked when we detect unusual traffic from an IP.

    We have whitelisted your account. Can you try a test submission on your form to see if you still receive the Captcha?

    Give it a try and let us know if you need any help.