What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can you please repair my form issues from a aging ticket!

    Asked by carreche on March 12, 2015 at 01:33 PM

    Guys - I have sent a few additional responses to an earlier ticket in order to get resolution to some critical form issues.  Unfortunately, no responses or resolution has been created to date.  

    Support is critical to any organization and if I'm going to use and promote JotForms to my customers, I do need your "timely" support.

    Who do I need to e-mail in order to escalate this issue!  Please advise.  Thx.

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    Answered by Sean on March 12, 2015 at 03:07 PM

    I did a check on your latest post entries and I can see that a feature request ticket was submitted http://www.jotform.com/answers/517222 - is that the thread your are referring to? Sorry about the delayed time for our response regarding your request.

    Currently, your ticket is escalated to our development team and set to an important status. I am afraid I am not able to say when your issue will be resolved but I can assure that as soon as there is an update re your request, you will be notified via that thread. I would recommend that you make future updates on that thread so that we can properly track your issue.

    I hope this information helped. Do let us know if further assistance is needed.