What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Attachments not going to email

    Asked by slcmdj on March 12, 2015 at 03:44 PM

    Yes, I understand how the attachments system works. I suppose I should have clearer. No link is placed within the email either. It is only stored in my Submissions folder. Could this be a setting in my email alert?


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    JotForm Support

    Answered by BJoanna on March 12, 2015 at 04:01 PM

    If you use file upload field on your form, the uploaded file/s will not be shown as a 'file attachment' in the Notification email. Instead, the file can be downloaded through a link.

    This also the same when you go to My Forms / Submissions page. The submissions for your form will include the link to the uploaded file in the submissions.

    Hope this help.

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    JotForm Support

    Answered by jonathan on June 29, 2016 at 05:03 AM

    Great news! This feature is now available.

    Files uploaded to your form can now be sent as attachment on email notifications. Please give it a try and let us know if you have any feedback:

    You can read more about it on our article blog here