What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving emails of my submissions

    Asked by erhardeep on March 13, 2015 at 04:16 AM

    Hello,

    I was wondering that why my user not sending any email?

    When I submitted form my self then I found that I am not receiving any mail from your side.

    I don't know where the problem is.

     

    Could you please look into this and let me know about solution?

    Looking forward to your response

    Emails Submissions receiving problem solution hello then
  • Profile Image
    JotForm Support

    Answered by Kiran on March 13, 2015 at 10:04 AM

    I see that your email address in our bounce list and hence you are not receiving emails. I've removed it from the bounce list and have tried submitting one of your JotForms. Now, the emails are being sent without any issues from our end.

    Please let us know if we can be of any further assistance. Thanks!