What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Questions about connection security / Google Chrome

    Asked by HCHawks on March 13, 2015 at 12:17 PM


    I'm using Google Chrome. When I go to JotForm's homepage, a yellow triangle appears over the "padlock" before the URL in the address bar. When I click on the yellow triangle it says, "Your connection to www.jotform.com is encrypted with modern cryptography. However, this page includes other resources which are not secure. These resources can be viewed by others while in transit, and can be modified by an attacker to change the look of the page."

    Can you please explain what this means? Which "other resources" are not secure?

    I notice that when I log into JotForm, the triangle disappears briefly, the padlock turns green, and then the yellow triangle reappears. Why does that happen?

    Thank you for your assistance.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 13, 2015 at 02:36 PM

    I guess you are talking about this triangle:


    An about this security warning:


    That's a general warning and you should disregard it. It is usually shown when the site doesn't have all the elements under the security layer (encrypted)

    However, this is not necessary to build the forms, what you must do is to go the general link https://www.jotform.com/,   instead of  https://www.jotform.com

    If you want to embed the forms once you finish building it, using our security layer, then all you need to do is to use the secure embed method, here is how:

    1. Click on the "Embed Form" button on the top toolbar

    2. Check the "Secure Form" box in the Form Embed Wizard and choose your preferred Form Embed Method


    You will notice that the form URL is  changed to https://secure.jotform.co/...