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Problem with InfusionSoft integration - dropdown fields and companyAsked by chartcapture on March 13, 2015 at 12:51 PM
There are 2 big issues with the jotform integration with InfusionSoft.
1 - It doesn't support mapping of dropdown fields. So I'm unable pass these important details to my resulting contact record. I see that many other folks have complained about it but there doesn't seem to be any resolution yet.2 - The jotform integration creates an InfusionSoft company record when a company is specified. InfusionSoft has the ability to specify company on just the contact record without creating a separate company record. Use of company records is optional inside of InfusionSoft and can cause workflow issues if your automation is built around only using contact records. It would be nice if jotform had a option to either create a company record or not.
Both of these issues prohibit me from using jotform's built-in integration with InfusionSoft. I've resorted to using a 3rd party integration product that handles dropdown fields and company info correctly. If you're having these issues you may want to try Zapier (www.zapier.com). Their base subscription is $15/month but it's worth it to not have to manually update resulting contact information populated into InfusionSoft from jotform.
I am currently looking into this. I will provide you with an update later on today. Sorry for the extended delay.
Please open a new a thread so that we can address your issue properly. For now, I will create a separate thread for your issue. This is the URL of the new thread: http://www.jotform.com/answers/579288
Thank you for understanding.