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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Problem with InfusionSoft integration - dropdown fields and company

    Asked by chartcapture on March 13, 2015 at 12:51 PM

    There are 2 big issues with the jotform integration with InfusionSoft. 

    1 - It doesn't support mapping of dropdown fields. So I'm unable pass these important details to my resulting contact record. I see that many other folks have complained about it but there doesn't seem to be any resolution yet. 

    2 - The jotform integration creates an InfusionSoft company record when a company is specified. InfusionSoft has the ability to specify company on just the contact record without creating a separate company record. Use of company records is optional inside of InfusionSoft and can cause workflow issues if your automation is built around only using contact records. It would be nice if jotform had a option to either create a company record or not. 

    Both of these issues prohibit me from using jotform's built-in integration with InfusionSoft. I've resorted to using a 3rd party integration product that handles dropdown fields and company info correctly. If you're having these issues you may want to try Zapier (www.zapier.com). Their base subscription is $15/month but it's worth it to not have to manually update resulting contact information populated into InfusionSoft from jotform. 


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    Answered by Sean on March 13, 2015 at 03:28 PM

    I am currently looking into this. I will provide you with an update later on today. Sorry for the extended delay. 


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    Answered by CHarbridge on May 30, 2015 at 11:54 PM

    Any word on this?  I just built out 2 super long, elaborate and complex forms...only to find out (after 3 days of work), that dropdowns don't integrate with Infusionsoft.  Please tell me that a 'fix' is just around the corner??
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    JotForm Support

    Answered by Jan on May 31, 2015 at 01:01 PM


    Please open a new a thread so that we can address your issue properly. For now, I will create a separate thread for your issue. This is the URL of the new thread: http://www.jotform.com/answers/579288

    Thank you for understanding.