What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Wordpress embed: Conditions not working on embedded form

    Asked by rhinomark on March 14, 2015 at 06:24 AM

    I use this plugin: http://apps.jotform.com/app/form_generator_for_wordpress and still have problems with conditional fields showing when they shouldn't.

    Error occurs in Chrome, IE and Firefox. The form at its Jotform address appears to work fine.

    Has anyone found a solution to this problem yet?

  • Profile Image
    JotForm Support

    Answered by Jan on March 14, 2015 at 07:31 AM


    If I understand you correctly, the conditions in your form is not working if it is embedded on a Wordpress website right?

    Can you please share the web page URL where the form is embedded? And also, the URL of the form you're referring to. There are 62 forms on your account.

    There is a possibility that the scripts on your form and the scripts on the web page are having conflicts with each other. If possible, can you try using the iFrame method.

    Thank you.

  • Profile Image

    Answered by rhinomark on March 14, 2015 at 07:48 AM

    Thanks. The iFrame meyhod seems to be working for now. Have had some problems with this in the past so hopefully it's ok moving forward.

  • Profile Image

    Answered by raul on March 14, 2015 at 02:40 PM

    On behalf of my colleague, you're welcome.

    Feel free to contact us anytime, if you need our assistance.
    Best Regards.