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    Form doesn't display correctly when viewed on mobile devices

    Asked by booker12 on March 14, 2015 at 02:12 PM
    I have added this widget and I still have the same problem.
    mobile responsive responsive widget mobile widget
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    JotForm Support

    Answered by jonathan on March 14, 2015 at 05:07 PM

    Please provide us with more information to check on the issue.

    Tell which of your jotform was having this issue, and it will help also if share to us the URL of the website where you might have used the form.

    We will wait for your updated response.

    Thanks.

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    Answered by booker12 on March 15, 2015 at 07:55 AM

    Hello Jonathan,

     

    When you view this form on an Iphone 

    http://industrialcurtaintrack.com/industrial-curtain-track/industrial-curtain-track-request-for-quote/

    most of the text input fields are VERY wide.

     

    However all the other forms we use are normal and work fine

    http://industrialcurtaintrack.com/sports-net-track-rfq-form/

     

    The only thing that is different is I used your "Designer" feature to change some features so I assume it is a setting that the Designer has implemented.

     

     

     

     

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    JotForm Support

    Answered by jonathan on March 15, 2015 at 04:20 PM

    Thank you for providing the requested details.

    I was able to see the problem when I checked the form here 

    http://industrialcurtaintrack.com/forms/Industrial%20Curtain%20Track%20Form.html

     

    May I inquire though why you were using the full form source code embed of the form on the website?

    Instead of just the default embed script or iframe embed script code.

     

    Checking the source code of the 2 web page

    #1 http://industrialcurtaintrack.com/forms/Sport%20Net%20Track%20-%20RFQ%20Form.html

    #2 http://industrialcurtaintrack.com/forms/Industrial%20Curtain%20Track%20Form.html

    I can see differences on the content of the source code.

    I also noticed that you used multiple Mobile Responsive widget on the form http://www.jotformpro.com/form/41597954231966

     

    Please try using only once, that should be enough for the form.

    Actually using only the form's URL http://www.jotformpro.com/form/41597954231966 shows it as mobile responsive.

     

    I will check further after I get more details as to why there is a need to use the full source code embed of the form on your website.

    Thanks.