Upgraded my account and it still says I am on the Free Plan

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    uhdkgsu
    Asked on March 14, 2015 at 05:15 PM

    Dear JotForm Team, 

     

    We've just upgraded our account to Jotform Premium Monthly. We've also received a confimation mail saying that our account has been upgraded. However when we click on our account settings, it remains still ''FREE'' for our account status. We also made the payment, how can we solve this problem? and how can we be sure if we've succesfully completed the upgrading. Thank you 

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    Sean
    Answered on March 14, 2015 at 06:56 PM

    Sorry about any confused caused. It seem as if there was a delay in your account update or perhaps there is a cache issue. I checked your account and I can now see that is it on Premium. 

    Please log out, clear your form cache and log back into your account and check your account status and you should see this indicated. Please let us know if the issue persist.


    Cheers!