What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgraded my account and it still says I am on the Free Plan

    Asked by uhdkgsu on March 14, 2015 at 05:15 PM

    Dear JotForm Team, 


    We've just upgraded our account to Jotform Premium Monthly. We've also received a confimation mail saying that our account has been upgraded. However when we click on our account settings, it remains still ''FREE'' for our account status. We also made the payment, how can we solve this problem? and how can we be sure if we've succesfully completed the upgrading. Thank you 

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    Answered by Sean on March 14, 2015 at 06:56 PM

    Sorry about any confused caused. It seem as if there was a delay in your account update or perhaps there is a cache issue. I checked your account and I can now see that is it on Premium. 

    Please log out, clear your form cache and log back into your account and check your account status and you should see this indicated. Please let us know if the issue persist.