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    The conditions on my jotform do not seem to work properly

    Asked by StrawberryDesi on March 15, 2015 at 02:27 PM

    My form does not work properly.  On the first page under "RESPONSIBLE PARTY INFORMATION I" the question that follow the first question are only suppose to be visable if the user selects the option "other...".  I set the CONDITIONS option to make this happen but it doesn't work.  In fact, most of the conditional fields do not work properly.  It seems that the entire Jotform platform is VERY UNSTABLE.  Can you address this, please.

    Thank you.

    Page URL:
    http://www.jotform.com//?formID=31443923561149

    conditions form conditions conditions error show / hide
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    Answered by StrawberryDesi on March 15, 2015 at 02:59 PM

    STILL, NO ANSWER...

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    Answered by Ben on March 15, 2015 at 07:10 PM

    It seems that the entire Jotform platform is VERY UNSTABLE.

    I am sorry that you think so and please note that our JotForm Builder is very stable as long a you abide certain guidelines and in conditions that is to never ignore a warning of a removed field.

    In your case the issue was not only the removed fields, but I believe also caused by duplicate conditions each doing part or a different thing than the other.

    Next to that you had over 180 conditions in your jotform and after removing the ones with the warnings of removed fields (over 20 of them) the jotform seems to work properly.

    Please take a look at your jotform with the setup as mentioned above: http://www.jotform.us/form/31443923561149 (its unmodified clone: http://form.jotformpro.com/form/50737370615960)

    and the clone with the mentioned fields removed: http://form.jotformpro.com/form/50737287103959

    My suggestion is to go over all of your conditions and make sure that there are no conflicting conditions set and if you have any questions or need further assistance with the conditions please let us know through this thread and we would be happy to assist.

    These guides might be useful to you:

    Smart Forms Using Conditional Logic

    How New "Conditions For" and "Order by" boxes work in conditional logics

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    Answered by StrawberryDesi on March 15, 2015 at 08:38 PM

    Well Ben, I stand corrected. The Jotform builder DOES seem to be stable.  Your suggestions have worked. Thank you for your help.  I'm sure I'll have more questions in the near future.

     

    Thank you, again.

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    JotForm Support

    Answered by ashwin_d on March 16, 2015 at 01:22 AM

    Hello,

    On behalf of my colleague, you are welcome.

    I am glad to know that your issue is resolved.

    Do get back to us if you have any questions.

    Thank you!