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    Default text in textarea shown conditionally not appearing on email

    Asked by bdoodle on March 16, 2015 at 12:47 AM

    I have conditions defiined that show my textarea (input_263) field when colors are defined improperly in my spinnaker color sections.  This textarea is readonly and has default text representing an error message.  When I submit my form when this textarea is shown on the screen, it does not appear in the resulting email.  I changed this to a textarea from text field just so it would appear on email.  Am I doing something wrong?

    Form is http://www.jotform.com//?formID=50455070789158#

    Thanks for your help.

    Page URL:
    http://www.madsails.com/Order_FS_sailsTest2.html

    textarea shown default text email
  • Profile Image
    JotForm Support

    Answered by Charlie on March 16, 2015 at 04:31 AM

    Hi,

    Upon checking your form, I'm not sure if I understand it fully. But I do see that you have conflicting rules in your conditions. 

    You're having "AND" for one field not being equal to. Although, I'm not sure if this will cause a problem, but I would advise that you separate those rules. 

     

    Also, could you give us a sample steps on how to reproduce the problem, could you tell us what color count, what selection in the spinnaker, or anything that would help us reproduce the problem. We'll wait for your response.

    Thank you.

     

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    JotForm Support

    Answered by Charlie on March 16, 2015 at 04:43 AM

    Another observation, this might be more related to the cause of the problem. 

    It seems that if you did not add a label or question name for the textarea field, it might cause displaying problems in your email notification.

    After adding a label, you'll see that in the email notification in the list of form fields that textarea field.

     

    See if that helps solve the problem. If the textarea field shows in your email, then we can use a custom CSS code to hide the label in the live form when viewed.

    We'll wait for your response.

    Thank you.

  • Profile Image

    Answered by bdoodle on March 16, 2015 at 10:32 AM

    I labeled the textarea and then made it hidden.  Works fine.

    Thank you!

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    JotForm Support

    Answered by Charlie on March 16, 2015 at 10:42 AM

    You're welcome. I'm glad it worked for you.

    If you need any assistance again, please do let us know by opening a new thread.

    Kindest regards.