Empty email when someone submits to my form, but fields are required

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    Geodesyxyz
    Asked on March 16, 2015 at 02:14 AM

    Hello!

     

    Last week I sent to support@jotfotm.com several empty forms for assistance. The form is with URL http://form.jotformeu.com/form/43075657362358. Could you please give any ideas how to avoid receiving of empty ones as most of the field are required.

     

    By the way at about 4 forms are counted as received, but in fact there is no info inside.

     

    Thank you!

  • Profile Image
    Welvin
    Answered on March 16, 2015 at 07:01 AM

    Hi,

    The form fields are required so it's impossible for someone to submit the form without filling up the required fields. If you have embedded the forms, there's a possibility that the form is not loaded properly in the page causing all the validations to stop from working. In this case, we would recommend re-embedding your form using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Thank you and I hope that helps!

  • Profile Image
    Geodesyxyz
    Answered on March 19, 2015 at 04:03 PM

    Hello,

     

     

    Using iframe the things seems to be working.

    Actually I am not sure which one of all methods to use for embedding. I was a bit disappointed for the several empty forms which I received...

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    Welvin
    Answered on March 19, 2015 at 05:07 PM

    That's great to know and I'm sorry to hear about the disappointment. If you notice an issue, please be sure to contact us right away so we can help you fix it.

    Thank you and hope you had a great day! ;)

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    cpachiasso
    Answered on December 13, 2016 at 08:06 AM

    I have the same problem, same situation, problem were escalated to superior level. After that nothing...

    As I search in the forum, many people have thi same problem.

    This is not a free service, people pay for having their own business with it. It is not possible that you dont give a solution after more then a year and half. Empty fields is a serious problem, is the data from customers, are you a seriuos company? Stop developing or solving other secondary problem, back to a previous version, data field is the core of your businness

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    liyam
    Answered on December 13, 2016 at 08:49 AM

    Hello cpachiasso,

    I see that you have also created other threads pertaining to the same issue. We apologize for this. The issue that was raised to the developers is still open. We'll get back to you on the ticket once we have updates from the developer assigned.

    Thanks for your patience and understanding and again, we apologize for this inconvenience.