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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Empty email when someone submits to my form, but fields are required

    Asked by Geodesyxyz on March 16, 2015 at 02:14 AM

    Hello!

     

    Last week I sent to support@jotfotm.com several empty forms for assistance. The form is with URL http://form.jotformeu.com/form/43075657362358. Could you please give any ideas how to avoid receiving of empty ones as most of the field are required.

     

    By the way at about 4 forms are counted as received, but in fact there is no info inside.

     

    Thank you!

    Page URL:
    http://form.jotformeu.com/form/43075657362358

    empty submission assistance jotformeu Week
  • Profile Image
    JotForm Support

    Answered by Welvin on March 16, 2015 at 07:01 AM

    Hi,

    The form fields are required so it's impossible for someone to submit the form without filling up the required fields. If you have embedded the forms, there's a possibility that the form is not loaded properly in the page causing all the validations to stop from working. In this case, we would recommend re-embedding your form using our iframe method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code.

    Thank you and I hope that helps!

  • Profile Image

    Answered by Geodesyxyz on March 19, 2015 at 04:03 PM

    Hello,

     

     

    Using iframe the things seems to be working.

    Actually I am not sure which one of all methods to use for embedding. I was a bit disappointed for the several empty forms which I received...

  • Profile Image
    JotForm Support

    Answered by Welvin on March 19, 2015 at 05:07 PM

    That's great to know and I'm sorry to hear about the disappointment. If you notice an issue, please be sure to contact us right away so we can help you fix it.

    Thank you and hope you had a great day! ;)