What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription Payment for Premium Yearly

    Asked by shariefet on March 16, 2015 at 08:08 AM

    Could you please double check if shariefet account has been upgraded as it still doesn't show up in the account settings? It was paid per year on Friday.


    Many thanks


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    JotForm Support

    Answered by Welvin on March 16, 2015 at 10:04 AM


    Unfortunately, you've made the payment while you are not logged into your account so it says "undefined" to our record. I've manually added the subscription to your account. You are now on the Premium Plan. Kindly check.

    Thank you!