What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Looking at your plans = $19.95 gives 10,000 submissions - can this be from any number of multitple users?

    Asked by Gordon Davidson  on March 16, 2015 at 08:16 AM
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    JotForm Support

    Answered by Kiran on March 16, 2015 at 10:20 AM

    I am not sure if I understand your query correctly. You can receive upto 10,000 monthly submissions when you choose the Economy plan. That means a total of 10000 submissions including SSL submissions/payments can be received irrespective of number of JotForms in your account. The account status is shown with the submissions remaining for the month when you click on the user icon of your JotForm account. The screenshot below is shown for a free account.

    Hope this information helps. Please let us know if you are looking for something different. We will be happy to help.


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    Answered by Gordon Davidson  on March 16, 2015 at 11:36 AM

    Trying to clarify question:


    Can any number of users upload submissions.


    Could we have 300 users uploading submissions as long as they dont exceed our monthly total that we have paid.



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    JotForm Support

    Answered by ashwin_d on March 16, 2015 at 01:07 PM

    Hello Gordon,

    Your understanding is correct. 

    Based on your subscription plan, multiple users can submit form. That means yes 300 users can submit form simultaneously but altogether you can only receive submissions based on your subscription plans.

    If you have signed up for economy plan, you can receive 10000 submissions. This 10000 submissions can be from 1 - 10000 different users.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!