What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Inquiry regarding storage of data

    Asked by golfermarsh on March 16, 2015 at 10:38 AM

    Can you make forms on Jotform and prevent the data from being stored inside of Jotform itself? This way, all data would be emailed to the user you have setup in the form, but for privacy sake, it would not be stored in Jotform. 


    Let me know!

    Ryan

    make forms JotForm
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    JotForm Support

    Answered by Charlie on March 16, 2015 at 12:00 PM

    Hi Ryan,

    Unfortunately, all data are being sent to our data centers, however, if you wish to delete them you can do that by viewing them in your submissions page and delete it there. We do not have any back up of your submissions or data, so when you delete a submission, we cannot in any way retrieve them. Here's the guide on how to view your submissions: https://www.jotform.com/help/269-How-to-view-Submissions.

    You can scroll down and see the "Delete All submissions" button.

     

    For security concerns, here's some information that might help you.

    JotForm is 9 years old and throughout our history we have not ever once lost customer data. That's because we take security very seriously.

    - We have bug bounty programs where we pay outside parties for reporting vulnerabilities in our system.

    - Our servers are protected by private networks and constantly updated and patched. - Our system administrators have a collective 40+ years of industry experience.

    - Our development team is encouraged to follow best security practices.

    - All data transfer are made of 256-bit SSL secure connection.

    - Our servers are located on SSAE16 Audited facilities.  

     

    If you are still worried, what I can advise is use the following as the main storage for your submissions and delete them in JotForm.

    -You can use our different app integration regarding File sharing and storage here: http://apps.jotform.com/category/file_sharing_and_storage. Examples are: Dropbox, Google Drive and the likes.

    -If you have your own server, you can use FTP to send the submissions directly to you. Here's a guide for that: https://www.jotform.com/help/177-How-to-Enable-FTP-on-Form-Submissions.

     

    Another option that you can choose is to license the form builder itself. This will let you install and run the JotForm app inside your own network or server, which means all data will be stored in your own data center or servers. To find more about it, you can check this page: http://www.interlogy.com/products/jotform/.

    I hope that helps.

    Thank you.