What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't understand your Receive Payment services

    Asked by Tan Wei  on March 16, 2015 at 11:30 AM


    I am checking your service of paid plan. 

    I do'nt understand how can you provide the 'receive payment' service?

    It mean you can provide the credit card gateway? If you can, please explain to me the condition and fee of your credit card gateway 

    Waiting for your reply.

    Thank you and best regards!

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    Answered by Sean on March 16, 2015 at 12:58 PM

    Once you have any of the Payment Tools integrated on your form and a submission is made, there will
    be an increase in the Payment Submissions used for your account. Now, the user is directed to the payment gateway but if the user completes the payment or not there will still be an increase in the Payment Submission count.

    We do not apply any charges for any of the Payment Tools provided. So there are no Jotform fees associated with any payment tools used.

    Which credit card gateway are you referring to? If you would like to allow your users to use credit card for payment you can take advantage of our PayPal Pro or Aurthorize.net among other integrations. You can reference the following links for more details.

    I hope this answers your question. Do let us know if our assistance is needed further.