What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF: Using the new tool provided the file with the cut logo

    Asked by kendalluber on March 16, 2015 at 03:19 PM

    I went to create this but my logo came through all choppy and and

    the background inst black like my form
    . is there something certain that i need to do? please see attached issue
    Screenshot
    Fillable PDF export as PDF PDF form
  • Profile Image

    Answered by Ben on March 16, 2015 at 04:40 PM

    Thank you for reporting this to us. I will raise this to our developers so that they can take a look at it and see what the issue is.

    Based on the image I believe that this is the jotform in question: http://www.jotform.us/form/50147032806144

    Once there is an update in regards to this we will notify you about it through this thread.

    Thank you.

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    Answered by kendalluber on March 16, 2015 at 05:37 PM

    Yes this is the form in question for this! thank you!!

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    JotForm Developer

    Answered by mustafa on March 17, 2015 at 06:11 AM

    Hi,

    Upon investigation your issue i found a bug and fixed it. Your PDF form looks much better now. Thanks for your feedback!

     

    Kindest regards.

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    JotForm Developer

    Answered by mustafa on March 17, 2015 at 08:43 AM

    Meanwhile, at the moment we do nt support background in PDF forms.

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    Answered by kendalluber on March 17, 2015 at 12:25 PM

    The logo where it says loan application is now missing? ( see screen shot attached) is there no way to get that added on there? and do you guys believe you will have at some point background supported?

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    Answered by Ben on March 17, 2015 at 02:02 PM

    The reason why the Load Application is not shown is that the image is added as a background, not through the Image field.

    If you remove the CSS code for the logo and add the image through the Image field, it will print it out properly:

    You can see it on this clone of your jotform:

    http://form.jotformpro.com/form/50755882478975

    This is how it looks when printed:

    You can clone it to your account by following these steps: How to Clone an Existing Form from a URL

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    Answered by Ben on March 17, 2015 at 02:06 PM

    I seem to have missed your other part of the question about the background color. I have moved this to a new thread so that we can raise this as a separate issue and where we would update you if it becomes available.

    This is the new thread: http://www.jotform.com/answers/534990

    Thank you.