Fillable PDF: Using the new tool provided the file with the cut logo

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    kendalluber
    Asked on March 16, 2015 at 03:19 PM

    I went to create this but my logo came through all choppy and and

    the background inst black like my form
    . is there something certain that i need to do? please see attached issue
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    Ben
    Answered on March 16, 2015 at 04:40 PM

    Thank you for reporting this to us. I will raise this to our developers so that they can take a look at it and see what the issue is.

    Based on the image I believe that this is the jotform in question: http://www.jotform.us/form/50147032806144

    Once there is an update in regards to this we will notify you about it through this thread.

    Thank you.

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    kendalluber
    Answered on March 16, 2015 at 05:37 PM

    Yes this is the form in question for this! thank you!!

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    mustafa
    Answered on March 17, 2015 at 06:11 AM

    Hi,

    Upon investigation your issue i found a bug and fixed it. Your PDF form looks much better now. Thanks for your feedback!

     

    Kindest regards.

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    mustafa
    Answered on March 17, 2015 at 08:43 AM

    Meanwhile, at the moment we do nt support background in PDF forms.

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    kendalluber
    Answered on March 17, 2015 at 12:25 PM

    The logo where it says loan application is now missing? ( see screen shot attached) is there no way to get that added on there? and do you guys believe you will have at some point background supported?

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    Ben
    Answered on March 17, 2015 at 02:02 PM

    The reason why the Load Application is not shown is that the image is added as a background, not through the Image field.

    If you remove the CSS code for the logo and add the image through the Image field, it will print it out properly:

    You can see it on this clone of your jotform:

    http://form.jotformpro.com/form/50755882478975

    This is how it looks when printed:

    You can clone it to your account by following these steps: How to Clone an Existing Form from a URL

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    Ben
    Answered on March 17, 2015 at 02:06 PM

    I seem to have missed your other part of the question about the background color. I have moved this to a new thread so that we can raise this as a separate issue and where we would update you if it becomes available.

    This is the new thread: http://www.jotform.com/answers/534990

    Thank you.