What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Unable to access account and form's were disabled

    Asked by Peter  on March 16, 2015 at 03:26 PM



    For some reason our form is disabled (http://form.jotformeu.com/form/50703666573358). Also my useraccount seems to be non-existant anymore? i did not disable my account, not did i cross any thresholds as far as i know...

    Page URL:

  • Profile Image

    Answered by Sean on March 16, 2015 at 05:46 PM

    Base on my checks, I can see that your form was created under a guest account. I would recommend that you provide a username if you have already created an account or you can have one created and we will have your forms transferred to that account: http://www.jotform.com/signup 

    Now, I checked and your guest account was suspended. I was not able to find any discrepancies but I did however found that one of your forms was created in Dutch. I would recommend that you have the form created in English and use our language translation feature to convert text to Dutch.

    You can reference this guide for more information:

    Please provide the username for your account and we will have your forms transferred.



  • Profile Image

    Answered by Peter  on March 16, 2015 at 06:33 PM

    the strange thing is, i did subscribe with the username harperjones. I get a mail stating that a user was created, but i cant log in?

  • Profile Image
    JotForm Support

    Answered by Charlie on March 16, 2015 at 10:47 PM

    Hi Peter,

    Upon checking the username harperjones and your email c**po*a*e@harperjones.nl, I see you did create an account. I'm not sure what caused the problem, but I'll escalate this immediately to our back end team so that they can further investigate it and so that  your account can be fixed. 

    We'll update you as soon as this has been resolved, apologies for the inconvenience.

    Kind regards.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on March 17, 2015 at 12:31 AM

    Please do login using your username or email address, this is now fixed.

  • Profile Image

    Answered by Peter  on March 17, 2015 at 01:35 AM



    I'm sorry to say that i still can't log in to the account. Since i tried creating it with two passwords i tried both, but no succes. When i try to reset my password i get redirected to the "Complete signup for your guest account page", and nothing further happens.

    If i fill in this form, the internal form check will say that the name harperjones is ok, but when i submit the form, it will also say that the username is already in use.

    I hope you can fix this!

  • Profile Image
    JotForm Support

    Answered by Welvin on March 17, 2015 at 08:27 AM

    Hi Peter,

    Our apologies! Kindly try to reset it again using your email address corporate@harperjones.nl. Please update this thread is you still can't make it. Your username stays the same.