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    Fillable PDF Form Creator: Errors and corrupted PDF file when downloaded

    Asked by tommy  on March 16, 2015 at 06:13 PM


    I used to be able to convert the online forms i have into pdf files however lately i am experience either errors in creating the pdf file or the pdf file being corrupted after downloading them. Was sometihng change or is there something i need to update?>


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    JotForm Support

    Answered by Charlie on March 16, 2015 at 10:34 PM


    We just got an update from our developers and they have just announced a new feature, the JotForm's Fillable PDF Form Creator. You can learn more about it here: https://www.jotform.com/fillable-pdf-form-creator/. There might still be some possible bugs, just like what you are experiencing right now. 

    Unfortunately, I can't seem to reproduce the corrupted PDF file, but I do see that the formatting changes. Here's a sample of it, I've cloned your form and converted it to a fillable form.

    You can check the fillable PDF version of the form here: https://shots.jotform.com/charlie/Clone_of_TOBI_Extension_Request_Form.pdf 

    Could you first try logging out and logging back in before creating again a PDF version of your form? See if you are still having problems after that. But I will already escalate this to our developers so that they are aware of what you are experiencing.

    Apologies for the inconvenience.

    Kind regards.

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    JotForm Support

    Answered by mustafa on March 17, 2015 at 08:40 AM


    We made a couple of fixes today, this issue should be fixed. Thanks for your feedback.