I upgraded my account but still receive form over quota error.

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    mkgKnit
    Asked on March 16, 2015 at 11:20 PM

    Hello,

    I updated my account this month to Premium because i knew I'd have a lot of submissions. For the last week or more we've been getting the exceeded quota message, which makes no sense.  Tonight I downgraded because the form submissions should be done, but I'm still getting the error.

    Please help!

    Carrie Hafele

    MKG webmaster

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    ashwin_d
    Answered on March 17, 2015 at 03:37 AM

    Hello Carrie,

    I did check the web page where you have embedded your form. It seems you have upgraded your account "mkgKnit" to premium monthly subscription but the form which is embedded in your web page is associated with a different account "mkgweb".

    Your account "mkgweb" is currently Over Quota because you have exceeded the allowed submission limit. You have received 139 submissions in this account and that is the reason why you are receiving the warning emails.

    I have applied your subscription payment to account mkgweb and all your forms are now active. I have also downgraded your account "mkgKnit" to free plan.

    Thank you!

     

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    mkgKnit
    Answered on March 26, 2015 at 11:48 PM

    How can I talk to someone? I can't seem to log into my mkgweb account.

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    ashwin_d
    Answered on March 27, 2015 at 12:53 AM

    Hello Carrie,

    Unfortunately, we do not provide support over phone.

    I did check your account "mkgweb" and did not find any issue with that. You should be able to sign in to this account without any problem. Do you get any error message?

    If you have any trouble in sign in, you can reset the password by clicking on the "Forgot Password" link which is in "Sign In" window. Please check the screenshot below:

     

    Please be noted that this will send password reset instructions to your account profile email address. The email address used in "mkgweb" account is "web@madisonknittersguild.com". Do you have access to this email address?

    Thank you!

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    mkgKnit
    Answered on April 06, 2015 at 10:02 PM

    Hi ashwin_d,

    So I think the problem is I have 1 user as a sub user of the same account and they both go to the same email address (mkgWeb and mkgKnit). I keep trying to reset my password for mkgWeb, but I never seem to get the reset password email. Not being able to talk to someone to clean up my accounts is frustrating.

    Thanks,

    Carrie

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    mkgweb
    Answered on April 06, 2015 at 10:41 PM

    The reset password email just came through.. I sorted it out. That was a long time to not get that email though.

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    jonathan
    Answered on April 06, 2015 at 10:43 PM

    Hi Carrie,

    I just checked the email account of the 2 mentioned JotForm accounts. 

    And can see that they do NOT have the same email account on the profile.

    The 2 email accounts are

    madison.#####@gmail.com and w###@ma####.com

     

    Each account should be able to reset the password just fine if required to.

    Please let us know if you need more help.

    Thanks.