What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    download submissions: xls does not contain all columns

    Asked by HPOma on March 17, 2015 at 03:01 AM

    Dear JotForm Team

    When I try to download the submissions of my form, xls export does not contain all columns (A-J instead of A-AT). CSV contains the missing columns, however, special caracters are not displayed correctly.


    Thank you


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on March 17, 2015 at 09:29 AM

    Hi Oma,

    I've downloaded your submissions to an excel file and I couldn't replicate the problem. I was able to get all the column:

    You need to scroll to the right in order to view the other columns. Kindly try it again and send us a screenshot if the problem persists to your end.