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    Fillable PDF forms - unable to select some radio buttons with special characters

    Asked by Saracarrigan on March 17, 2015 at 10:31 AM
    I am unable to complete some the questions...

    1. '3. What type of bike do you have' - this is a Radio Button but is not showing up as one and I am unable to select one of the options

    2.  '4. Do you have cycling shoes with cletes & 'clip-in' pedals?' - I am unable to select one of the options

    3.  '5. Can you ride with one hand (for drinking, signalling etc)' - I am unable to select one of the options

    Fillable PDF forms
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    Answered by Carina on March 17, 2015 at 12:08 PM

    Unfortunately I could not create a fillable PDF form. I will investigate further this situation.

    In the meantime I ask you to send us the pdf form to the email support@jotform.com with the thread number on the subject so we can run further tests.

    Thanks

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    Answered by Saracarrigan on March 17, 2015 at 04:14 PM

    Thank you I have sent an email with subject as: 534731 and attached to the email was my fillable pdf that was created yesterday.

     

    On another note, today I attempted to create a 2nd fillable pdf of this form to see if it was better but I received this error message when trying to open the newly created fillable pdf form - https://saracarrigan.com/wp-content/uploads/2015/03/PDF-Error.jpg

     

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    Answered by Carina on March 17, 2015 at 06:19 PM

    Thank you for sending the file. It seems something related with special characters like brackets, >,<:

    You can see the test form:

    https://shots.jotform.com/carina/PDF_characters.pdf 

    I forwarded this situation to our developers so they can analyse better this situation. They will contact you as soon as they have more details.

    Let us know if we can assist you further.   

     

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    Answered by Saracarrigan on March 17, 2015 at 06:28 PM

    Thank you but Q 1 and 2 work fine - this is a matrix

    It is Q 3, 4 & 5 that are not working properly - they are all Radio buttons

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    JotForm Support

    Answered by steve on March 17, 2015 at 11:14 PM

    Hello,

    Thanks for raising this inquiry. My colleague already raised the concern to our development team to look into further. Per her comment, please submit the form to the support email listed. Thank you!

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    Answered by cettox on April 13, 2015 at 09:42 AM

    Hi, all fillable PDF input related issues should be resolved. Thanks.