What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submissions not showing up in Google sheets

    Asked by smt2014 on March 17, 2015 at 10:40 AM



    I am having issues with some of my forms. They start out working properly, but some of them stop showing submissions on the google sheet. The submission shows up in the backend of Jotform, but wont go to google sheet. Why might this be?



  • Profile Image
    JotForm Support

    Answered by david on March 17, 2015 at 11:55 AM


    I checked our integration to make sure it was still functioning properly and as far as I can tell, it is.  If you had an update to your Google API key, made some changes in your form or sometimes just plain random hiccups can cause the integration to fail.  Usually deleting the integration and setting it up again resolves these issues.  That would be the first thing to try.

    If that does not allow for your submission to go through to your spreadsheet, let us know and we will be happy to have another look.