Submissions not showing up in Google sheets

  • Profile Image
    smt2014
    Asked on March 17, 2015 at 10:40 AM

    Hello,

     

    I am having issues with some of my forms. They start out working properly, but some of them stop showing submissions on the google sheet. The submission shows up in the backend of Jotform, but wont go to google sheet. Why might this be?

     

    Thanks

  • Profile Image
    david
    Answered on March 17, 2015 at 11:55 AM

    Hi,

    I checked our integration to make sure it was still functioning properly and as far as I can tell, it is.  If you had an update to your Google API key, made some changes in your form or sometimes just plain random hiccups can cause the integration to fail.  Usually deleting the integration and setting it up again resolves these issues.  That would be the first thing to try.

    If that does not allow for your submission to go through to your spreadsheet, let us know and we will be happy to have another look.