What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Fillable PDF created is just 1kb and shows as corrupted file

    Asked by strattons on March 17, 2015 at 11:32 AM

    Hi - I have some multipage forms. They seemed to export fine as PDF YESTERDAY, however, today they only download as 1 KB and show as corrupted PDF's??  I have tried clearing my cache

    Page URL:
    http://www.jotform.com//?formID=50748312392152

    cache and
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    JotForm Support

    Answered by Kiran on March 17, 2015 at 01:13 PM

    Thank you for reporting this. I was able to replicate the issue with the cloned form. Let me forward the issue to our back end team to take a look. You'll be posted through the thread once there is an update on this.

    Thank you for your patience.

  • Profile Image

    Answered by strattons on March 17, 2015 at 01:16 PM

    Hi Kiran,

    I randomly deleted fields and could, occasionally, get the thing to work. So I think it is a server CPU or memory resource issue.

    Chris

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    JotForm Support

    Answered by Kiran on March 17, 2015 at 02:33 PM

    Hello Chris,

    Thank you for providing with additional information on the issue that might help our backend team. We appreciate your efforts in further testing the JotForm. Since the issue is already forwarded to our development team, they'll be looking into this. You'll be notified once we have a fix for this issue.

    Thank you!

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    JotForm Developer

    Answered by mustafa on March 17, 2015 at 06:01 PM

    Hi,

    I just implemented a fix and your PDF forms should be working even better. Thanks for your feedback and sorry for the problem.

     

    Kindest regards.