What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there an end user support such as a help menu? is it available 24/7?

    Asked by Lavinia Speeckaert on March 17, 2015 at 01:31 PM
    Is there an end user support such as a help menu? is it available 24/7?
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    JotForm Support

    Answered by Charlie on March 17, 2015 at 02:10 PM

    Hi again,

    If you navigate to www.jotform.com you'll see the "Support" at the menu bar.


    You can see the following:

    1. Contact Us - this will post a question here in the forum. We, the support team, will try our best to answer your queries and help you in making your forms better, when you post a question please do allow us to answer them within 24 hours, usually we reply after a couple of hours or within minutes, depending on your question and the number of queries that we have.

    2. FAQ - Frequently Asked Questions, please do check this page to learn more about JotForm.

    3. User Guide - It is a knowledge base of different tutorials and guides that will help you on creating your forms.

    4. Forum - you can find different threads that might be of a help to you.

    5. Videos - we have a YouTube channel where you can watch video tutorials regarding on how to use JotForm Form Builder. 


    I hope that helps.

    Thank you.