What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We need to know more details about the issue. If you can, please share also to us the URL of your Wordpress website where we can check the form used.
I assume you must have used the plugin method.
But have you tried also already using the embed method?
user guide: -Adding-Forms-to-Wordpress-org-version
Please try the embed method also and check if it resolves the issue.
Let us know if issue remains.