What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File download error

    Asked by canyonescrow on March 17, 2015 at 03:17 PM

    Please see attached screenshot. This is a file that was uploaded and we see this error trying to open. Can you explain with this means so we can tell our client. 





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    JotForm Support

    Answered by Mike on March 17, 2015 at 05:17 PM

    Thank you for contacting us.

    I have tried to re-upload the file internally, but the system was not able to do so. It is most likely that the file was not properly uploaded to our storage. If possible, please ask your client to re-upload the file.

    Please feel free to contact us if you need any further assistance.