What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to change account username?

    Asked by Deborah on March 17, 2015 at 08:19 PM


    I'm trying out JotForm to see if I can make the transition from Adobe Forms. I signed up for a premium account, but was never given the opportunity to select a username. So I have a very long, non-memorable, username. Can this be changed? If I need to copy & paste my username all the time, it would be a deal breaker.



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    JotForm Support

    Answered by ashwin_d on March 18, 2015 at 03:11 AM

    Hello Deborah,

    Upon checking your account, I found that you only have a guest account. Please be noted that this type of accounts are created if you do not sign up / sign in to your account and start building forms. You seems to have upgraded your guest account. 

    Since you have upgraded to premium yearly subscription with order #S-7CW05918RW823093A, it is possible to change your account username. Do get back to us with your desired username and if it is still available, we will change your username.

    We will wait for your response.

    Thank you!

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    Answered by Deborah H. How on April 15, 2015 at 11:29 PM

    Please change my username to bravura


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    JotForm Support

    Answered by Welvin on April 16, 2015 at 10:00 AM

    Hi Deborah,

    Your username has been changed to "bravura". Kindly login now and let us know if there are problems.