What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Excel report is not showing all fields

    Asked by shw528 on March 17, 2015 at 10:51 PM

    There used to be many fields listed when I created an Excel report from my form, but now there are none.  I suspect it is because I have close to 100 fields, and there is some kind of limit on the reporting.  Is this some kind of bug?

    Page URL:
    http://form.jotform.us/form/50731836983161

    Screenshot
    excel reporting excel report reports not showing fields show fields
  • Profile Image
    JotForm Support

    Answered by Jan on March 18, 2015 at 09:31 AM

    I cloned your form and I tried creating an Excel report. I was able to see all the available fields, please check this screenshot:

    I will clear your form cache so that it will be refreshed from our servers.  Please follow these steps:

    1. Please log out from JotForm. 

    2. Clear your browser cache.

    3. Close and re-open the browser.

    4. Log back in to JotForm.

    5. Try creating an Excel report again.

     

    If the issue is still the same, please try using another browser and see if it works.

    Let us know if you're still having issues with the reports so that we can further investigate.

    Thank you.

  • Profile Image

    Answered by shw528 on March 24, 2015 at 10:37 AM

    Looks like this worked...thanks!

  • Profile Image
    JotForm Support

    Answered by Jan on March 24, 2015 at 11:40 AM

    Glad to hear that it is now working. You are welcome. Let us know if you need any help.

    Thank you for choosing JotForm.