What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Request to downgrade from Premium to Free.

    Asked by guy1in10 on October 29, 2011 at 12:48 PM

    I request to cancel my premium service now and go back to free membership.

    This is in reference to Order: 62270220.

    Thank you.

  • Profile Image

    Answered by allanftd on October 29, 2011 at 01:12 PM

    Hi Brad,

    We have downgraded your account for you. You will no longer be billed in the future unless you upgrade your account once again. The downgrade will take effect on 2011-11-06.

    Please let us know if you have any other questions or concerns. Thank you for choosing JotForm and we hope to see you again soon!

    Allan
    JOTFORM SUPPORT