What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Data is not being collected on my form

    Asked by ekandetzki on March 18, 2015 at 08:07 AM

    I've had one submission to my form--I know this because I got an email from Paypal. But when I look at the form in Jotform it says I have zero submissions, and my Excel file does not show any data. 

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    JotForm Support

    Answered by david on March 18, 2015 at 11:40 AM


    I checked your account and indeed, your submissions are not completing.  This is due to the payments being incomplete:


    This usually means there is a problem with your PayPal account being able to accept the payments or something of that nature.  Usually it has to do with improperly setup IPN settings.

    If the steps referenced in the guide above still do not allow for your payments to come through and your submissions to go through completely, let us know and we will be happy to have another look.