Unable to receive notification emails

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    MTWebteam
    Asked on March 18, 2015 at 08:14 AM

    Hello,

     

    I created a form but I have not received any of the form submissions to the email address I have specified in the "Recipient Email" section. I have attached an image of what my notifier settings appear as. Please help.

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    Jan
    Answered on March 18, 2015 at 11:59 AM

    Hi,

    The email address on the recipient is not in the bounce list. I also checked the mails logs and I can see that the submissions were sent successfully. You can use this guide if you want to know how to check your form email history.

    [2015-03-17 14:26:59] Submission #302425986579207873 Form #50491474146557 SENT to mt****@mir****te****.net from noreply@jotform.com via AMAZONSES 

    [2015-03-16 10:30:26] SENT to mt****@mir****te****.net from noreply@jotform.com via AMAZONSES 

    [2015-03-16 10:30:16] SENT to mt****@mir****te****.net from noreply@jotform.com via AMAZONSES 

    [2015-03-13 12:05:58] Submission #302071934751724447 Form #50491474146557 SENT to mt****@mir****te****.net from noreply@jotform.com via AMAZONSES 

     

    I can see that your notification is setup properly. I will clear your form's cache so that your form will be refresh from our servers. 

    Please check your spam folders. I would advised you to please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Related guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope this helps. Let us know if you need any help.

    Thank you.

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    MTWebteam
    Answered on March 18, 2015 at 01:43 PM

    Thank you so much! I see the issue is the email account has an error in the name. Thank you!

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    Kiran
    Answered on March 18, 2015 at 04:55 PM

    We are glad to see that you were able to identify the issue and resolve it. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!