What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why aren't submissions going to the email or Excel form?

    Asked by OAF_Jobs on March 18, 2015 at 10:34 AM

    Submissions are only going to Jotform's cache, not our email or the associated Google form. Last successful submission was at 2015-03-17 19:07:55. After that, some submissions were accepted by Jotform but did not go to the Google sheet or the email. 

    We received the following email from an applicant: 

    "I've tried to apply online for one of the openings you have listed but I keep getting an error message (bad gateway)."

    Please help! Thanks!

    Page URL:
    http://www.myjotform.com/form/40471746260553

    Submissions excel email OR
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    JotForm Support

    Answered by ashwin_d on March 18, 2015 at 01:53 PM

    Hello OAF_Jobs,

    I'm sorry for the trouble caused to you.

    I did check your form's notification email alert and did not find any issue with that. It is configured correctly and you should be receiving the submission emails correctly.

    I did check your from's submission page page and the last submission you received was on 2015-03-18 13:29:08 but as per our email logs the last submission email was sent only on 2015-03-17 19:08:21. I am not sure why the emails are not getting sent.

    I have cleared your form cache and sent you a test submission. Can you please check and let us know if you have received the submission email or not? 

    I was able to replicate the issue of "502 Bad gateway error" in your form and it seems the submission emails are also not being triggered but submissions are being captured successfully. I have reported this issue in a separate thread here:  http://www.jotform.com/answers/535706 

    We will wait for your response.

    Thank you!

  • Profile Image

    Answered by OAF_Jobs on March 18, 2015 at 03:23 PM

    Hello,

    This has not remedied the issue.  We did not receive the test submission email or any of the submissions that have been attempted by others since yesterday at 2015-03-17 19:07:55.  Applications have been submitted throughout the day and are continuing to be stuck in the jotform cache.  

    Please help us find a way to reinstate the normal course of action as soon as possible.

  • Profile Image

    Answered by OAF_Jobs on March 18, 2015 at 03:53 PM

    We have now had hundreds of unsuccessful submissions and we need this to be taken care of as soon as possible. Thank you in advance for your help.

     

  • Profile Image
    JotForm Support

    Answered by Kiran on March 18, 2015 at 07:26 PM

    Could you please try reintegrating the spreadsheet and change the sender email in the email notification to a different one (your email ID if it is already added) to see if that helps. I see that there is no issue with the email address and didn't find in the bounce list as well. 

    I am not sure if any updates on your JotForm is causing the issue. If the issue still persists, please try restoring the JotForm to an earlier version that worked without any issue.

    Please let us know if the issue still persists. We will be happy to look into this issue further.

    Thank you!