What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Text Area - Rich Text; Width is squished on mobile

    Asked by shoptologymark on March 18, 2015 at 06:00 PM

    When using a "Text Area" in its rich text mode -- The form is squished on mobile. 

    Any ideas to fix this?

    I don't use a rich text until the second page of my form if you'd like to look at it on your mobile device:

    https://secure.jotform.us/form/43156967773166

    Thanks,

    Mark

    Page URL:
    https://secure.jotform.us/form/43156967773166

    Mobile JotForm text mode thanks
  • Profile Image
    JotForm Support

    Answered by jonathan on March 18, 2015 at 10:15 PM

    I was able to reproduced the issue when I checked your jotform http://www.jotform.us/form/43156967773166  on mobile browser.

     

     

     

     

     

    the quick fix I found so far is by setting the TextArea field mode to use Plain Text only.

     

     

    Let me check further if there is a CSS code that can be used to override the behavior of the Rich-Text TextArea field when used on mobile browser.

    I will update here as soon as possible.

    Thanks.

     

  • Profile Image

    Answered by raul on March 19, 2015 at 11:51 AM

    Please try to inject the following CSS code to your form: 

    #cid_35 > *, #cid_17 > *, #cid_38 > *, #cid_67 > *, #cid_45 > *, #cid_68 > *, #cid_76 > * {   width : 100% !important;
    }

    Based on my tests, this should fix the issue.

    Let us know if this works or not.
    Thank you.

  • Profile Image

    Answered by raul on March 19, 2015 at 01:15 PM

    Can you try to see if this also happens with this form: http://form.jotformpro.com/form/50774331300949? it's a cloned version of your form which I have modified a bit and tested on my phone.

    I was able to enter data into it without a problem.

    If it works on your side too, feel free to clone it to your account to check it further.
    Thanks.

  • Profile Image

    Answered by Mark  on March 19, 2015 at 01:33 PM

    Your form works! I'll try cloning it

  • Profile Image
    JotForm Support

    Answered by Kiran on March 19, 2015 at 03:33 PM

    Great! Glad to see that the form modified by our colleague works for you. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!