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  • Profile Image

    Submission emails from form is not being received.

    Asked by vintageoar on March 18, 2015 at 09:45 PM

    Hello

    Recipient E-mail: stay@vintageoar.com.au

    seems to be correct.

     

    Have checked bounce settings and not on list.

     

    Are settings on image correct?

    Not sure who is the sender, me or person filling out form.

    Please advise

     

    Page URL:
    http://vintageoar.com.au/bookingacceptance.html

    Emails style size recipient sender
  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 19, 2015 at 03:22 AM

    Hello vintageoar,

    I did check the notification email alert of your form and did not find any issue with that. You should be receiving the submission emails without any problem to your email address stay@vintageoar.com.au.

    I did check our email logs and found that the emails are being sent successfully. Please check few of the last email logs:

    [2015-03-18 21:11:23] Submission #302536682451622170 Form #42758531241857 SENT to stay@vintageoar.com.au from noreply@jotform.com via AMAZONSES [2015-03-18 20:39:40] Submission #302534779451418579 Form #42658495473872 SENT to stay@vintageoar.com.au from noreply@jotform.com via AMAZONSES [2015-03-18 20:37:49] Submission #302534668451954207 Form #42658495473872 SENT to stay@vintageoar.com.au from noreply@jotform.com via AMAZONSES

    Have you checked your spam folder already? I would suggest you to check your spam folder and see if the emails ended up there.

    I would also suggest you to speak to your email service provider and ask them to whitelist our domain names which will ensure the delivery of emails. The following guide should help you grab the list of domain names which needs to be whitelisted: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Please be noted that you can use your own email address to send submission emails. You should create a Custom Sender email in your account. The following guides should help you:

    http://www.jotform.com/blog/86-Send-Form-Emails-From-Your-Own-Email-Address-JotForm-Now-Support-SMTP 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!