What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    not receiving email

    Asked by LemonSponge on March 19, 2015 at 01:39 PM

    where do I check the email to where forms are being sent?

    They do not arrive!

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    JotForm Support

    Answered by Welvin on March 19, 2015 at 03:38 PM


    This guide should help you locate the recipient settings of the form: http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications.

    If you didn't receive the form email, it is most likely that your current settings are incorrect or your email service provider rejects the emails coming from our server.

    This guide should help you troubleshoot the problem: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thank you!