What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Send email alerts in plain text instead of html

    Asked by Chris on March 19, 2015 at 03:34 PM

    I use a CRM software that can read and translate the email responses sent from forms and create Customer profiles and leads for my business.  However, it cannot read the HTML format responses.  Is there a way I can get responses in TEXT format?

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    JotForm Support

    Answered by Mike on March 19, 2015 at 07:10 PM

    Thank you for contacting us.

    Yes, the form Email Notifications can be switched between Plain Text / HTML formats at any time. Please see the next screenshot.

    If you need any further assistance, please let us know.

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    Answered by samirfor on May 09, 2017 at 04:47 PM

    Update this answer, please.

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    JotForm Support

    Answered by jonathan on May 09, 2017 at 06:18 PM

    The user guide for it was updated already. Please review it here :


    Let us know if you need further assistance.