Form: Does the Reminder Email still work if the appointment submission has been archived?

  • Raymond Chau
    Asked on July 27, 2023 at 4:19 AM

    If I archive a submission for an appointment booking, will an appointment reminder still be sent to the submitter?

    Thanks

  • Mahmoud JotForm Support
    Replied on July 27, 2023 at 9:10 AM

    Hi Raymond,

    Thanks for contacting Jotform Support. Upon testing the appointment reminder email for an archived submission, I successfully received the reminder email. This confirms that archived submissions can still send reminder emails to the submitter.

    Reach out again if you have any other questions.

  • rchau2549
    Replied on July 27, 2023 at 9:20 AM

    Thank you for getting back to me, is there a work around for this? Or is deleting the submission the only way to remove the reminder email for a particular submission?

  • Sarah JotForm Support
    Replied on July 27, 2023 at 11:30 AM

    Hi Raymond,

    Thanks for getting back to us. At the moment, deleting the submission is the only way to remove the submission and delete it. That being said, we've gone ahead and escalated a request for a feature to cancel reminder emails for archived submissions to our developers, but when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

    Reach out if you have any questions or if there's anything else we can assist with.