What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms disabled when I haven't reached form submission limit?

    Asked by drewola on March 19, 2015 at 08:22 PM

    I reached my limit on sales submissions, but I took the sales part out of my forms, and I haven't reached the form submission limit, yet they are disabled. I don't understand. I barley had time to test them to see how well they will intergrate in my website. I would like to upgrade, but I haven't had time to test out the forms properly on my website for my 8,109 members. I have lost members and registrations because the form was on my site but disabled and I didnt even know it so I removed them.

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    Answered by raul on March 20, 2015 at 12:15 AM

    Your account received 10 payment submissions and this is why your account was disabled. Since you've removed the payment tool from your forms I was able to re-enable your account and you should be able to work with your forms normally.

    Let us know if you're still having any issues.
    Best Regards.