What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to submit: Cannot connect to server?

    Asked by Ed Manasse on March 19, 2015 at 10:48 PM
    I am having the same problem.  I keep receiving an error message as does the rest of my team, every time we hit submit.  Help please.
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    JotForm Support

    Answered by Charlie on March 19, 2015 at 10:54 PM

    Hi Ed,

    Upon checking the email you used here, I can't seem to find a JotForm account associated with it. Could you send us your username and which of your forms you are having problems?

    Regarding the problem, are you running the forms in your your network? There might be problem sending data outside your network or your Firewall might be blocking us. You can ask your Network admin to check that in your end.

    Kind regards.